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Bronze Plan: Features: Basic support during business hours Email support with a response time Access to knowledge base and documentation Limited to 1 concurrent support request Access to pre-recorded video tutorials Silver Plan: Features: Enhanced support during business hours Email support with a response time Access to knowledge base and documentation Phone support during business hours Access to pre-recorded video tutorials Monthly instructor-led tutorials Gold Plan: Features: Priority support Email support with a response time of 4 hours Access to knowledge base and documentation Service health dashboard Phone support Chat support during business hours Access to pre-recorded video tutorials Weekly instructor-led tutorials Platinum Plan: Features: Enterprise-grade support with dedicated technical account manager Priority support 24/7 with a response time of 1 hour Access to knowledge base and documentation Service health dashboard Phone support 24/7 Chat support 24/7 Unlimited concurrent support requests Quarterly business reviews with Azure DevOps team Customized training sessions Access to pre-recorded video tutorials Unlimited instructor-led tutorials with flexible scheduling Instructor-led tutorials can provide valuable hands-on guidance and personalized assistance for users at different support levels, helping them maximize their usage of Azure DevOps and troubleshoot any issues effectively. The frequency of instructor-led tutorials can vary based on the plan
You can also join this program via the mobile app. Go to the app